Help centre

Returns and order issues

Return eligibility depends on the product, its condition and the circumstances of the request. Contact customer support promptly with your order number and a clear description of the issue.

Before contacting support

• Keep the original packaging where practical.
• Take clear photographs of damage or an incorrect item.
• Do not dispose of the product before receiving instructions.

Final policy wording and automated return requests are scheduled for the customer-account and operations releases.